Privacy policy

At Club OQ, we respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how it is used, and how it is protected.

By using our website and subscribing to our services, you agree to the practices described in this policy.

2. Information We Collect

When you create an account and subscribe, we may collect the following:

  • Personal Information: Name, email address, and shipping address.

  • Subscription Details: Subscription status (active, paused, canceled), billing interval, and next charge date.

  • Order Information: Products purchased, order history, and fulfillment details.

  • Payment Method Metadata: Payment method type (e.g., Visa, Mastercard) and the last four digits of your card.

Note: We do not have access to your full credit card number, CVV, expiration date, or account passwords. All financial information is securely handled by Shopify Payments.

3. How We Use Your Information

We use the information collected to:

  • Process your subscription orders and deliver your monthly letters

  • Manage and update your subscription, including pauses or cancellations

  • Communicate with you regarding your account, orders, or subscription status

  • Send marketing emails if you opt in

4. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

  • Shopify and payment processors: To securely process payments and manage subscriptions

  • Service providers: Only as needed to fulfill orders and maintain our services

  • Legal authorities: If required by law

5. Customer Control

You can:

  • Log into your account to view your subscription status

  • Cancel, pause, or skip your subscription at any time

  • Update your shipping address or payment method securely through your account

6. Data Security

We implement industry-standard measures to protect your personal information. Your sensitive payment data is never stored on our servers — it is securely processed by Shopify Payments.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

For questions or concerns about this policy or your personal data, contact us at:
Email: cluboqsnailmail@gmail.com